Some users may experience issues accessing OpenAI accounts

Summary

Some users may experience issues accessing OpenAI accounts

Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.

• Started

  Jun 5, 2026 · 1:26 PM

• Resolved

  Jun 5, 2026 · 4:09 PM

• Duration

  2h 42m

• Severity

  None

• ◐

  Investigating

  Jun 5 · 1:26 PM ChatGPT

  We are investigating the issue for the listed services.

• ◆

  Identified

  Jun 5 · 2:20 PM ChatGPT

  We have identified the issue impacting account access for some users, and we are working on a fix.

• ◆

  Identified

  Jun 5 · 2:52 PM ChatGPT

  We are still implementing the mitigation.

• ◆

  Identified

  Jun 5 · 3:19 PM ChatGPT

  An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.

• ✓

  Resolved

  Jun 5 · 4:09 PM ChatGPT

  All impacted services have now fully recovered.

• ◉

  Monitoring

  Jun 5 · 7:09 PM ChatGPT

  We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.

• ◉

  Monitoring

  Jun 5 · 7:47 PM ChatGPT

  The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.

• ◉

  Monitoring

  Jun 5 · 8:53 PM ChatGPT

  All users impacted should have received an email with more information. The team is monitoring for additional changes.

• ◉

  Monitoring

  Jun 5 · 9:19 PM ChatGPT

  The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.

• ✓

  Resolved

  Jun 6 · 6:16 AM ChatGPT

  Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.