Billing and subscription management issues

Summary

Billing and subscription management issues

The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.

• Started

  May 28, 2026 · 7:04 PM

• Resolved

  May 28, 2026 · 7:23 PM

• Duration

  19m

• Severity

  Minor

• ◆

  Identified

  May 28 · 7:04 PM Claude

  We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.

• ◉

  Monitoring

  May 28 · 7:17 PM Claude

  A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.

• ✓

  Resolved

  May 28 · 7:23 PM Claude

  The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.