Cloudinary Status · History · Incident #365

RESOLVED

Billing Dashboard and Plans Outage

Minor · Started Dec 21, 2025 · 5:50 AM

  • Duration

    3h 52m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Billing Dashboard and Plans Outage

This incident has been resolved.


  • Started

    Dec 21, 2025 · 5:50 AM

  • Resolved

    Dec 21, 2025 · 9:43 AM

  • Duration

    3h 52m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Monitoring

    Dec 21 · 5:50 AM Cloudinary

    At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

  • Resolved

    Dec 21 · 9:43 AM Cloudinary

    This incident has been resolved.

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