Assignment issues in Inbox 2.0

Summary

Assignment issues in Inbox 2.0

This incident has been resolved. The Inbox 2.0 assignment functionality is now loading correctly for all users. We apologize for any inconvenience this may have caused.

• Started

  Apr 28, 2026 · 11:58 PM

• Resolved

  Apr 29, 2026 · 1:01 AM

• Duration

  1h 3m

• Severity

  Minor

• ◆

  Identified

  Apr 28 · 11:58 PM Hootsuite

  We are currently investigating an issue where users are unable to assign conversations in Inbox 2.0. Users may experience failures when attempting to assign or reassign conversations within the Inbox 2.0 interface. Workaround: the mobile app is unaffected and users should be able to reassign on mobile. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible. We apologize for this inconvenience.

• ✓

  Resolved

  Apr 29 · 1:01 AM Hootsuite

  This incident has been resolved. The Inbox 2.0 assignment functionality is now loading correctly for all users. We apologize for any inconvenience this may have caused.