Vercel Status · History · Incident #3788

RESOLVED

Support cases cannot be submitted

Minor · Started May 18, 2026 · 3:00 PM

Duration

40m
Severity

Minor
Detection lead

—
User reports

Peak 1/hr

Summary

Support cases cannot be submitted

The incident is resolved and support cases can be submitted again.

Started

May 18, 2026 · 3:00 PM
Resolved

May 18, 2026 · 3:41 PM
Duration

40m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
May 18 · 3:00 PM Vercel

We are investigating an issue where support cannot be submitted through the dashboard.
◉

Monitoring
May 18 · 3:17 PM Vercel

We have implemented a fix. New support cases can be created. We continue to monitor.
✓

Resolved
May 18 · 3:41 PM Vercel

The incident is resolved and support cases can be submitted again.

User reports · incident window

Report volume over time

Hourly report count — red bars mark the incident window.

Peak: 1 reports/hr

← Before incident After →

Pattern

Other recent incidents

Browse full incident history →

Get alerted before the next Vercel outage.

Pulsetic catches degradations minutes before vendors acknowledge them.

Start monitoring free