Notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie are not delivered

Summary

Notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie are not delivered

Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally — only the delivery of triggered notifications was affected. Thank you for your patience.

• Started

  Apr 10, 2026 · 10:54 AM

• Resolved

  Apr 10, 2026 · 4:59 PM

• Duration

  6h 5m

• Severity

  Major

• ◐

  Investigating

  Apr 10 · 10:54 AM Datadog

  We are investigating an issue to send notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie.

• ◆

  Identified

  Apr 10 · 11:00 AM Datadog

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  Apr 10 · 11:23 AM Datadog

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  Apr 10 · 11:42 AM Datadog

  New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed.

• ◉

  Monitoring

  Apr 10 · 11:42 AM Datadog

  New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed

• ◉

  Monitoring

  Apr 10 · 11:59 AM Datadog

  We are still catching-up on past notifications that may have been delayed.

• ◉

  Monitoring

  Apr 10 · 12:15 PM Datadog

  We are still catching-up on past notifications that may have been delayed.

• ◉

  Monitoring

  Apr 10 · 1:12 PM Datadog

  Notifications for Opsgenie, VictorOps, BigPanda, Zendesk, and Sumologic are caught up. Webhooks, Microsoft Teams, Slack, JIRA, and ServiceNow are still catching up.

• ◉

  Monitoring

  Apr 10 · 1:37 PM Datadog

  Notifications for JIRA are now caught up.

• ◉

  Monitoring

  Apr 10 · 2:33 PM Datadog

  Notifications for ServiceNow and Microsoft Teams are now caught up. Webhooks and Slack notifications are still catching up.

• ◉

  Monitoring

  Apr 10 · 3:02 PM Datadog

  Webhooks and Slack notifications are still catching up.

• ◉

  Monitoring

  Apr 10 · 3:44 PM Datadog

  Webhooks and Slack notifications are still catching up.

• ◉

  Monitoring

  Apr 10 · 4:13 PM Datadog

  Webhooks and Slack notifications are still catching up.

• ✓

  Resolved

  Apr 10 · 4:59 PM Datadog

  Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally — only the delivery of triggered notifications was affected. Thank you for your patience.