Hetzner Status · History · Incident #3686

ACTIVE INCIDENT

Limited support on 14 May 2026

Major · Started May 13, 2026 · 10:00 PM

  • Duration

    Ongoing

  • Severity

    Major

  • Detection lead

  • User reports

Summary

Limited support on 14 May 2026

Due to the public holiday on Thursday, May 14, our support is not available on this day. The trouble-free operation as well as a quick problem solution are continuously ensured by teams in the data centers. If you are using a dedicated server with telephone support from us, you will find the direct dial-in number to the technical support in your administration interface Robot under the item “Support”. During this period and for a small fee, customers with managed servers can reach the stand-by support team by writing a support ticket via konsoleH. Thank you very much for your understanding!


  • Started

    May 13, 2026 · 10:00 PM

  • Status

    Investigating

  • Duration

    Ongoing

  • Severity

    Major

Event timeline

How this incident unfolded

  • Investigating

    May 13 · 10:00 PM Hetzner

    Due to the public holiday on Thursday, May 14, our support is not available on this day. The trouble-free operation as well as a quick problem solution are continuously ensured by teams in the data centers. If you are using a dedicated server with telephone support from us, you will find the direct dial-in number to the technical support in your administration interface Robot under the item “Support”. During this period and for a small fee, customers with managed servers can reach the stand-by support team by writing a support ticket via konsoleH. Thank you very much for your understanding!

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