Mixpanel Status · History · Incident #313

RESOLVED

Credit Card Processing Interruption

Minor · Started Apr 9, 2026 · 1:03 PM

  • Duration

    1h 41m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Credit Card Processing Interruption

This incident has been resolved.


  • Started

    Apr 9, 2026 · 1:03 PM

  • Resolved

    Apr 9, 2026 · 2:44 PM

  • Duration

    1h 41m

  • Severity

    None

Event timeline

How this incident unfolded

  • Identified

    Apr 9 · 1:03 PM Mixpanel

    We are currently experiencing an interruption with our credit card processing. Our engineers have identified the issue and are working on a fix.

  • Monitoring

    Apr 9 · 2:00 PM Mixpanel

    A fix has been deployed, and all impacted accounts have had their billing re-run. If you continue to receive errors, please ensure the card on file is up to date. If you are still experiencing issues, please submit a support ticket.

  • Resolved

    Apr 9 · 2:44 PM Mixpanel

    This incident has been resolved.

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