Increased 429 Errors on /directory_users endpoint

Summary

Increased 429 Errors on /directory_users endpoint

The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.

• Started

  Apr 16, 2026 · 4:54 PM

• Resolved

  Apr 16, 2026 · 7:10 PM

• Duration

  2h 16m

• Severity

  Minor

• ◐

  Investigating

  Apr 16 · 4:54 PM WorkOS

  We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.

• ◉

  Monitoring

  Apr 16 · 4:59 PM WorkOS

  We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

• ✓

  Resolved

  Apr 16 · 7:10 PM WorkOS

  The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.