WorkOS Status · History · Incident #2992

RESOLVED

Emails being delivered with empty copy

Major · Started May 12, 2026 · 3:14 PM

Duration

1h 15m
Severity

Major
Detection lead

—
User reports

—

Summary

Emails being delivered with empty copy

Newly-sent emails from WorkOS are now displaying properly in Gmail again.

Started

May 12, 2026 · 3:14 PM
Resolved

May 12, 2026 · 4:29 PM
Duration

1h 15m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
May 12 · 3:14 PM WorkOS

We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
◐

Investigating
May 12 · 3:37 PM WorkOS

We are investigating reports of AuthKit emails rendering with no copy in some email clients.
◆

Identified
May 12 · 3:43 PM WorkOS

We've identified the issue and are applying a fix.
✓

Resolved
May 12 · 4:29 PM WorkOS

Newly-sent emails from WorkOS are now displaying properly in Gmail again.

Pattern

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