What is SaaS monitoring?

SaaS monitoring is the practice of continuously checking the availability and health of a SaaS product from outside its own infrastructure: the web app, the API, the marketing site, background jobs, SSL certificates and domains. When a check fails, the team is alerted immediately and customers can follow progress on a status page.

What should a SaaS company monitor?

At minimum: the web app itself, the API your customers and integrations depend on, the marketing site and signup flow, and the scheduled background jobs that run billing or exports. Add SSL certificate and domain expiry checks, since both can take your product offline even when your servers are healthy.

What is the best SaaS monitoring tool?

It depends on what you need. For deep code-level tracing inside your application, an APM tool is the right choice. For external uptime monitoring with a customer-facing status page, Pulsetic covers HTTP, API, keyword, cron and SSL checks from 15 locations worldwide and includes status pages on a free plan with no credit card required.

How do I make a status page for my SaaS?

Create a Pulsetic account, add monitors for your app and API, and publish a status page that updates from their results. You can host it on your own domain such as status.yourapp.com, apply your logo and colors, send notifications from your own email address, and translate it into any language.

Can customers subscribe to incident updates?

Yes. Visitors can subscribe to your Pulsetic status page and receive notifications when an incident starts and when it is resolved, which means fewer duplicate support tickets during an outage.

Can I keep an internal status page private?

Yes. Pulsetic status pages can be password-protected, so you can run a public page for customers and a private one for your team or selected enterprise clients.

How does uptime monitoring help me meet my SLA?

Monitoring gives you the two things an SLA requires: fast detection, so incidents stay short, and an independent record of uptime you can show customers. Pulsetic keeps historical uptime and logs, exports PDF and image reports, and the free uptime SLA calculator on Pulsetic shows how much downtime each SLA target allows.

Do I need monitoring if I host on AWS or Vercel?

Yes. Your cloud provider being up does not mean your app is up: bad deploys, expired certificates, DNS mistakes and failing dependencies all happen on healthy infrastructure. External checks also run independently of your provider, so they keep working even when your platform has a regional outage.

SaaS Monitoring Your Customers Can See

When your product goes down, customers notice in minutes. Pulsetic is SaaS monitoring for your app, API and site, with checks from 15 locations worldwide and a public status page that answers “is it down?” before the support tickets arrive.

Monitor my SaaS free *

* No credit card required

Made for You

Know before your customers tweet it

Pulsetic checks your app from 15 monitoring locations worldwide and alerts you by email, SMS, phone call, Telegram, Slack, Discord or Microsoft Teams. You find out about the outage first, not from a customer’s tweet.
A status page that deflects tickets

Publish a status page on your own domain, like status.yourapp.com, with your logo, colors and design. Customers subscribe to incident updates and check the page themselves instead of writing to support.
Prove your uptime

Historical uptime and logs show exactly how reliable your product is, and PDF and image reports are ready for customer reviews. Promising an SLA? Our uptime SLA calculator shows how much downtime each target allows.

"Tens of thousands of business owners from around the world rely on our service, and Pulsetic is the best platform there is to ensure we communicate any downtimes clearly and swiftly to our customers to avoid panic and disappointment. Getting setup on Pulsetic not only been smooth and easy but super joyful too, the design is stunning and customisable unlike any other monitoring platform we’ve used."

Leo Bassam

Founder, CEO at Plutio

"There's an easy way for you to monitor your online project. After all the hard work you have put into going live, you want to make sure that things keep running smoothly while you focus on the next project."

Chris Kalmar

Founder at nineLemon

"Pulsetic is super easy to use and fast. The UI is very simple and clean, and it offers all the right features. The status page design is also great, and we really liked the fact that we could set up alert notifications in multiple channels."

Akis Laopodis

Founder of HelpfulDocs

"The monitoring tool we've been waiting for. Super easy to set up monitoring, customizable status page design, and access to notifications across Slack, email and SMS. Pulsetic is awesome."

Andrei Negrau

CEO at Cartloop.io

"Pulsetic helps us monitor all of our websites and webapps over at Pairing.dev. Before we used it, we had no idea how often services (e.g. heroku) were offline. Now we have complete control over it."

Till Carlos

Founder at Pairing.dev

"Using Pulsetic is a big win for us! Our dev team can now deliver faster, with zero time spent monitoring our website uptime. Plus the interface is great and analytics proper."

Razvan Popescu

Head of Marketing at AbstractAPI

4.8/5 on G2 (208 reviews)

Monitor Every Layer of Your SaaS

Your web app

HTTP and HTTPS checks from 15 locations worldwide confirm the app actually loads for users, not just from your own network.
Your API

Watch the endpoints your customers and integrations rely on with API monitoring, and catch a broken endpoint before a partner does.
Marketing site and signup flow

Keyword monitoring verifies that critical content like your pricing table and signup button is really on the page, not replaced by a blank screen.
Background jobs and queues

Cron and heartbeat monitoring alerts you when billing runs, exports or queue workers stop checking in.
SSL certificates

SSL monitoring reminds you 14, 7 and 1 days before a certificate expires, so customers never see a browser security warning.
Domains

Domain expiry monitoring makes sure the one renewal nobody owns doesn’t take the whole product offline.

And a status page for when something breaks

Every monitor can feed a public status page with subscriber notifications and translations to any language. Keep a second, password-protected page for your team, and embed status badges in your app or docs.

How Does SaaS Monitoring Work?

You don’t need to be technical to use Pulsetic; we’ve made it quick and simple for everyone.

Sign up for a free Pulsetic account and click «add monitor».
Add your app, API and website URLs and set how often we should check them.
Get alerts the moment something breaks, while your status page keeps customers updated.

For Startup Teams

Look reliable from day one with external uptime checks and a status page that keeps early customers informed.
For DevOps Teams

Catch outages across your app, API and background jobs from 15 locations before they reach your customers.
For Business Owners

Protect revenue and reputation by catching downtime early and keeping customers informed during incidents.
For IT Managers

Track uptime history, export PDF reports and prove your SLA targets are met with independent data.

Bring in your whole team.

Need access for more than one person? Pulsetic is for you. Easily manage access controls with specific rights and permissions for individual users, so you can collaborate without compromising on security.

Connect your API for even more flexibility.

With Pulsetic’s API, you’ve got complete control: you can add custom statistics, monitors & automations, create bespoke rules and maintain granular control over who can access or modify monitoring information. Best suited for developers in scale-up or large enterprises.

FAQ: SaaS Monitoring

What is SaaS monitoring?

SaaS monitoring is the practice of continuously checking the availability and health of a SaaS product from outside its own infrastructure: the web app, the API, the marketing site, background jobs, SSL certificates and domains. When a check fails, the team is alerted immediately and customers can follow progress on a status page.
What should a SaaS company monitor?

At minimum: the web app itself, the API your customers and integrations depend on, the marketing site and signup flow, and the scheduled background jobs that run billing or exports. Add SSL certificate and domain expiry checks, since both can take your product offline even when your servers are healthy.
What is the best SaaS monitoring tool?

It depends on what you need. For deep code-level tracing inside your application, an APM tool is the right choice. For external uptime monitoring with a customer-facing status page, Pulsetic covers HTTP, API, keyword, cron and SSL checks from 15 locations worldwide and includes status pages on a free plan with no credit card required.
How do I make a status page for my SaaS?

Create a Pulsetic account, add monitors for your app and API, and publish a status page that updates from their results. You can host it on your own domain such as status.yourapp.com, apply your logo and colors, send notifications from your own email address, and translate it into any language.
Can customers subscribe to incident updates?

Yes. Visitors can subscribe to your Pulsetic status page and receive notifications when an incident starts and when it is resolved, which means fewer duplicate support tickets during an outage.
Can I keep an internal status page private?

Yes. Pulsetic status pages can be password-protected, so you can run a public page for customers and a private one for your team or selected enterprise clients.
How does uptime monitoring help me meet my SLA?

Monitoring gives you the two things an SLA requires: fast detection, so incidents stay short, and an independent record of uptime you can show customers. Pulsetic keeps historical uptime and logs, exports PDF and image reports, and the free uptime SLA calculator on Pulsetic shows how much downtime each SLA target allows.
Do I need monitoring if I host on AWS or Vercel?

Yes. Your cloud provider being up does not mean your app is up: bad deploys, expired certificates, DNS mistakes and failing dependencies all happen on healthy infrastructure. External checks also run independently of your provider, so they keep working even when your platform has a regional outage.

Comprehensive monitoring - all in one place.

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