What is SaaS monitoring?

SaaS monitoring is the practice of continuously checking the availability and health of a SaaS product from outside its own infrastructure: the web app, the API, the marketing website, background jobs, SSL certificates and domains. When a check fails and a second location confirms it, the team is alerted and customers can follow progress on a status page.

What should a SaaS company monitor?

At minimum: the web app itself, the API your customers and integrations depend on, the marketing website and signup flow, and the scheduled background jobs that run billing or exports. Add SSL certificate and domain expiry checks, since both can take your product offline even when your servers are healthy.

What is the best SaaS monitoring tool?

It depends on what you need. For deep code-level tracing inside your application, an APM tool is the right choice. For external uptime monitoring with a customer-facing status page, Pulsetic covers HTTP, API, keyword and SSL checks from up to 15 locations worldwide on the Team plan, plus heartbeat monitoring for cron jobs. Its free plan, with no credit card required, checks from 3 locations and includes three status pages.

How do I make a status page for my SaaS?

Create a Pulsetic account, add monitors for your app and API, and publish a status page that updates from their results. You can host it on your own domain such as status.yourapp.com on any plan. From the Solo plan you can also apply your logo and colors and send notifications from your own email address. On every plan, the free one included, you can also translate the page's labels and dates.

Can customers subscribe to incident updates?

Yes, from the Solo plan, with 1,000 subscribers included. Visitors can subscribe to your Pulsetic status page and receive notifications when an incident starts and when it is resolved, which means fewer duplicate support tickets during an outage.

Can I keep an internal status page private?

Yes. From the Solo plan, Pulsetic status pages can be password-protected, so you can run a public page for customers and a private one for your team or selected enterprise clients. On the Organization plan, a private page can also sit behind single sign-on, so your own people reach it with their normal work login.

How does uptime monitoring help me meet my SLA?

Monitoring gives you the two things an SLA requires: fast detection, so incidents stay short, and an independent record of uptime you can show customers. Pulsetic keeps historical uptime and logs, exports PDF and image reports, and the free uptime SLA calculator on Pulsetic shows how much downtime each SLA target allows.

Do I need monitoring if I host on AWS or Vercel?

Yes. Your cloud provider being up does not mean your app is up: bad deploys, expired certificates, DNS mistakes and failing dependencies all happen on healthy infrastructure. External checks also run independently of your provider, so they keep working even when your platform has a regional outage.

SaaS Monitoring Your Customers Can See

When your product goes down, customers notice in minutes. Pulsetic is SaaS monitoring for your app, API and website, with checks from 3 to 15 locations worldwide depending on your plan, and a public status page that answers “is it down?” before the support tickets arrive.

Monitor my SaaS free *

* No credit card required

Made for You

Know before your customers tweet it

Pulsetic checks your app from 3 monitoring locations on Free, 5 on Solo and 15 from Team, and alerts you by email on any plan. SMS, WhatsApp, phone calls, Telegram, Slack, Discord and Microsoft Teams join in from the $9 Solo plan. You find out about the outage first, not from a customer’s tweet.
A status page that deflects tickets

Publish a status page on your own domain, like status.yourapp.com, and customers check the page themselves instead of writing to support. From the Solo plan, add your logo, colors and design, and let customers subscribe to incident updates.
Prove your uptime

Historical uptime and logs show exactly how reliable your product is, and PDF and image reports are ready for customer reviews. Promising an SLA? Our uptime SLA calculator shows how much downtime each target allows.

Trusted by teams at companies around the world

"Pulsetic made monitoring something I barely think about anymore. The interface is clean and the tracking is real-time, so I can glance at my site’s performance and get back to work."

Koen Kanters

Senior Software Engineer at ASML

"Pulsetic is easy-to-use and simple to get started. As an agency, I like that it includes unlimited status pages, because I can create one for each of my clients. Pulsetic includes every alert channel that I want, and advanced settings that give me greater confidence in the uptime. I can require that a response include certain text and respond within a certain timeframe in order for a site to be considered online. This gives me assurance that we would be notified if there were major performance issues or a bad deployment that made the site unusable. These features come with every paid plan, so our monthly bill is predictable. The API is a huge bonus on the teams plan. We have used it to add maintenance windows for certain monitors automatically based on events that happen in other software we use."

Christopher Morbitzer

CEO at NorthBuilt

"Pulsetic’s monitoring is easy to set up via their super clean, user-friendly UI. I was up and running within only a few minutes. A helpful knowledge base is available for webmasters to refer to if needed. Pulsetic’s pricing is also some of the most competitive in the industry. I highly recommend them for emerging and established agencies alike."

Scott Werley

Owner at Sporulate Design

"Pulsetic is easy to set up and integrate. You don’t need much time to get it running. The interface is clear and simple. It’s easy to see what’s going on at a glance. The design looks great, too. I had no trouble finding what I needed and monitoring my sites is straightforward. If you want a simple tool that works well, Pulsetic is a good choice."

Aryo Sayogha

CEO at MBDC Media

"The monitoring tool we’ve been waiting for. Super easy to set up monitoring, customizable status page design, and access to notifications across Slack, email and SMS. Pulsetic is awesome."

Andrei Negrau

CEO at Siena AI

"Tens of thousands of business owners from around the world rely on our service, and Pulsetic is the best platform there is to ensure we communicate any downtimes clearly and swiftly to our customers to avoid panic and disappointment. Getting setup on Pulsetic not only been smooth and easy but super joyful too, the design is stunning and customisable unlike any other monitoring platform we’ve used."

Leo Bassam

Founder, CEO at Plutio

"Pulsetic cut down our uptime monitoring work a lot. We automated uptime tracking and SLA reporting, which took a chunk of manual effort out of our monthly and annual reports. The Slack and email alerts let the team jump on problems quickly, and the API is what really sold us, since we point a dedicated health-check endpoint at it and pull uptime data straight into our internal workflows."

Mariana Kodama

Treasurer, Fundacion Jorge Luis Borges

"There’s an easy way for you to monitor your online project. After all the hard work you have put into going live, you want to make sure that things keep running smoothly while you focus on the next project."

Chris Kalmar

Founder at nineLemon

"Pulsetic is fast and genuinely easy to use. The UI is clean and has the features we actually needed, the status pages look good, and being able to route alerts to several channels was a real plus for us."

Akis Laopodis

Founder at Qurioos

"Pulsetic helps us monitor all of our websites and webapps over at Pairing.dev. Before we used it, we had no idea how often services (e.g. heroku) were offline. Now we have complete control over it."

Till Carlos

Founder at Pairing.dev

"Using Pulsetic is a big win for us! Our dev team can now deliver faster, with zero time spent monitoring our website uptime. Plus the interface is great and analytics proper."

Razvan Popescu

Head of Marketing at AbstractAPI

4.8/5 on G2 (225 reviews)

Monitor Every Layer of Your SaaS

Your web app

HTTP and HTTPS checks from up to 15 locations worldwide confirm the app actually loads for users, not just from your own network.
Your API

Watch the endpoints your customers and integrations rely on with API monitoring, and catch a broken endpoint before a partner does.
Marketing website and signup flow

Keyword monitoring verifies that critical content like your pricing table and signup button is really on the page, not replaced by a blank screen.
Background jobs and queues

Cron and heartbeat monitoring alerts you when billing runs, exports or queue workers stop checking in.
SSL certificates

SSL monitoring reminds you 14, 7 and 1 days before a certificate expires, so customers never see a browser security warning.
Domains

Domain expiry monitoring makes sure the one renewal nobody owns doesn’t take the whole product offline.

And a status page for when something breaks

Every monitor can feed a public status page. From the Solo plan, add subscriber notifications, keep a second, password-protected page for your team, and embed status badges in your app or docs. On every plan, you can also translate a page into your customers’ language.

How Does SaaS Monitoring Work?

You don’t need to be technical to use Pulsetic; we’ve made it quick and simple for everyone.

Sign up for a free Pulsetic account and click «add monitor».
Add your app, API and website URLs and set how often we should check them.
Get alerted when something breaks, while your status page keeps customers updated.

For Startup Teams

Look reliable from day one with external uptime checks and a status page that keeps early customers informed.
For DevOps Teams

Catch outages in your app and API from up to 15 locations, and in background jobs by heartbeat, before they reach your customers.
For Business Owners

Protect revenue and reputation by catching downtime early and keeping customers informed during incidents.
For IT Managers

Track uptime history, export PDF reports and prove your SLA targets are met with independent data.

Bring in your whole team.

Need access for more than one person? Add teammates for $8 each from the Solo plan, or start with 2 included on Team. Role-based access, from the Team plan, gives each person only the rights they need, so you can collaborate without compromising on security.

Connect your API for even more flexibility.

On every paid plan, from Solo up, Pulsetic’s REST API, MCP server and n8n integration let you automate monitors, status pages, incidents, alerts and integrations from your own code. Worth it once you have more monitors than you want to set up by hand, or a deploy script that should add its own.

FAQ: SaaS Monitoring

What is SaaS monitoring?

SaaS monitoring is the practice of continuously checking the availability and health of a SaaS product from outside its own infrastructure: the web app, the API, the marketing website, background jobs, SSL certificates and domains. When a check fails and a second location confirms it, the team is alerted and customers can follow progress on a status page.
What should a SaaS company monitor?

At minimum: the web app itself, the API your customers and integrations depend on, the marketing website and signup flow, and the scheduled background jobs that run billing or exports. Add SSL certificate and domain expiry checks, since both can take your product offline even when your servers are healthy.
What is the best SaaS monitoring tool?

It depends on what you need. For deep code-level tracing inside your application, an APM tool is the right choice. For external uptime monitoring with a customer-facing status page, Pulsetic covers HTTP, API, keyword and SSL checks from up to 15 locations worldwide on the Team plan, plus heartbeat monitoring for cron jobs. Its free plan, with no credit card required, checks from 3 locations and includes three status pages.
How do I make a status page for my SaaS?

Create a Pulsetic account, add monitors for your app and API, and publish a status page that updates from their results. You can host it on your own domain such as status.yourapp.com on any plan. From the Solo plan you can also apply your logo and colors and send notifications from your own email address. On every plan, the free one included, you can also translate the page's labels and dates.
Can customers subscribe to incident updates?

Yes, from the Solo plan, with 1,000 subscribers included. Visitors can subscribe to your Pulsetic status page and receive notifications when an incident starts and when it is resolved, which means fewer duplicate support tickets during an outage.
Can I keep an internal status page private?

Yes. From the Solo plan, Pulsetic status pages can be password-protected, so you can run a public page for customers and a private one for your team or selected enterprise clients. On the Organization plan, a private page can also sit behind single sign-on, so your own people reach it with their normal work login.
How does uptime monitoring help me meet my SLA?

Monitoring gives you the two things an SLA requires: fast detection, so incidents stay short, and an independent record of uptime you can show customers. Pulsetic keeps historical uptime and logs, exports PDF and image reports, and the free uptime SLA calculator on Pulsetic shows how much downtime each SLA target allows.
Do I need monitoring if I host on AWS or Vercel?

Yes. Your cloud provider being up does not mean your app is up: bad deploys, expired certificates, DNS mistakes and failing dependencies all happen on healthy infrastructure. External checks also run independently of your provider, so they keep working even when your platform has a regional outage.

Comprehensive monitoring, all in one place.

Your customers already check if you’re down. Answer first.

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