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Frequently asked questions

• Does incident.io monitor uptime?

  No. incident.io runs no uptime checks of its own: no HTTP, SSL, ping, port, TCP or domain monitoring from any location. It is an on-call and incident response layer that ingests alerts from external monitoring tools like Datadog, Prometheus or Grafana. The one exception is passive heartbeat monitoring for cron jobs on paid On-call plans. To actually detect an outage you still need a separate monitoring tool. Pulsetic is that tool, and it includes status pages too: it checks your websites as often as every 30 seconds from up to 15 locations worldwide.

• How much does incident.io actually cost?

  The advertised price is $15 per user per month billed annually ($19 monthly), but on-call paging is a separate add-on at roughly $10 per user per month, and viewer seats convert to paid responder seats the moment someone acts on an incident. Five responders with on-call come to about $125 per month, and you still have not paid for the monitoring tool that detects outages. Pulsetic starts at $9 per month flat, monitoring included.

• Does incident.io have a free plan?

  Yes. The free Basic plan includes Slack or Microsoft Teams incident response, one on-call schedule, one public status page and one workflow. What it does not include is any uptime monitoring, so on the free plan you still need another product to know when you are down. Pulsetic's free plan covers both jobs: 10 uptime monitors and three status pages on your own domain, in one tool.

• Can I customize an incident.io status page?

  Only lightly. You can set a logo, favicon and custom domain, pick light or dark mode and, since August 2026, choose the page's language from English and eight others. Custom colors, layout changes, CSS and removing the incident.io footer branding are explicitly unavailable. Pulsetic status pages run on your own domain and can be translated, and they take custom colors, logos, layouts and CSS, with full white labeling too.

• What is the best cheaper alternative to incident.io?

  It depends on the job. incident.io is excellent at coordinating large incident response teams in Slack. But if what you need is to know when your website goes down and to tell your customers about it, Pulsetic covers exactly that from $9 per month flat: uptime monitoring from multiple locations, alerts by phone call, SMS, WhatsApp, email, Slack and more, plus customizable status pages and badges. $19 a month includes 2 teammates, and each extra seat is $8.

• Is incident.io overkill for a small team?

  Reviewers rate incident.io highly, around 4.8 out of 5 on G2, but the recurring complaints are cost and fit: the real price climbs well past the sticker price once on-call is added, and the product is built for orchestrating many responders across big organizations. Small teams usually need detection first, coordination later. Pulsetic gives you the detection and customer communication for a flat price, and you can add an incident response platform when you genuinely outgrow it.

• Can Pulsetic and incident.io work together?

  Yes. incident.io is designed to receive alerts from monitoring tools through its alert sources, and Pulsetic can send webhook alerts when a monitor goes down. So Pulsetic can be the detection layer that triggers incident.io's response workflows. Many teams find that Pulsetic's own alerting and status pages cover them well before they need a dedicated incident coordination product on top.

• Can I migrate my status page from incident.io to Pulsetic?

  Yes. Recreate your components as Pulsetic monitors, point your custom domain at the new page and invite your subscribers. You also gain things incident.io's pages cannot do. You can add custom colors and layouts, CSS control, embeddable status badges and full white labeling. The page also updates itself, because Pulsetic does the monitoring. If you need help with the move, the support team will walk you through it.