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Frequently asked questions

• When does Opsgenie shut down?

  Atlassian closed Opsgenie to new purchases, trials and plan changes on June 4, 2025, and the product shuts down entirely on April 5, 2027: the app stops working, the REST APIs go dark, and any data that has not been migrated is permanently deleted. Existing customers can only renew for terms that end before that date. Whatever you choose next, the move is not optional.

• What does Atlassian want Opsgenie customers to migrate to?

  Atlassian offers an automated migration to Jira Service Management for IT and ops teams or Compass for engineering teams, with a period of parallel running. Community sentiment is mixed: JSM is a ticketing-first ITSM suite that many alerting-focused teams find heavier than what they had, and neither destination has full feature parity with Opsgenie. That is why many teams treat the shutdown as a chance to rethink the stack rather than follow the default path.

• Did Opsgenie monitor uptime?

  No. Opsgenie never ran uptime checks: no HTTP, SSL, keyword, ping, port or domain monitoring from any location. It sat downstream of monitoring tools and routed the alerts they raised, with heartbeat monitoring for cron jobs as its only native check, gated to Standard plans and up. Teams always needed a separate monitoring tool underneath it. Pulsetic is that detection layer with the alerting built in: checks from up to 15 locations, phone, SMS, email and Slack alerts, and status pages included.

• Does Opsgenie have a public status page?

  No. Opsgenie's service status feature is internal, visible only to logged-in account users, and Atlassian's documentation for a public page from Opsgenie alerts is a build-it-yourself recipe on AWS. A real customer-facing page meant buying Statuspage as a separate product. Pulsetic includes customizable public status pages with subscriber notifications in every paid plan.

• Can Pulsetic replace Opsgenie's alerting?

  For monitoring-driven alerting, yes: Pulsetic detects the problem itself and alerts you by phone call, SMS, email, Slack, Telegram, Microsoft Teams, webhooks and more, so the detect-then-page loop lives in one tool. If your team relies on Opsgenie's deeper on-call machinery, complex escalation chains, rotations and incident command, pair Pulsetic with a dedicated on-call platform: Pulsetic webhooks can feed whichever one you choose. Many smaller teams discover the simpler loop is all they actually used.

• How does Pulsetic pricing compare to what Opsgenie cost?

  Opsgenie charged per user: a 5-person team on Standard, the realistic tier once you needed outgoing integrations, incident management or heartbeats, paid about $100 per month, and SMS was metered on the lower tiers. And because Opsgenie did no monitoring, the real stack cost included a separate uptime tool, and often Statuspage too. Pulsetic is flat: $9 per month on Solo or $19 on Team with phone and SMS credits, monitoring and status pages included, and teammates included instead of a per-user meter.

• What should I check before leaving Opsgenie?

  Export what you want to keep well before April 2027: alert history, heartbeat configurations, schedules and integration lists, since unmigrated data is deleted at shutdown. Then map what you actually used. Heartbeat monitors translate directly to Pulsetic's cron monitoring, alert channels map to Pulsetic's phone, SMS, email and chat notifications, and the monitoring tools that fed Opsgenie may become unnecessary once Pulsetic does the checking itself.

• Why pick Pulsetic over another on-call tool?

  It depends what Opsgenie was doing for you. If it was paging you when monitoring tools noticed a problem, Pulsetic collapses that into one subscription: the monitoring, the paging and the public status page. If you are a large organization with heavy incident command needs, an on-call platform still has its place, and Pulsetic plays nicely as the detection layer. Either way you end up with fewer tools than the Opsgenie-plus-monitor-plus-Statuspage stack you are leaving.