Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

Summary

Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

This incident has been resolved.

• Started

  May 27, 2026 · 8:33 AM

• Resolved

  May 27, 2026 · 1:28 PM

• Duration

  4h 55m

• Severity

  Minor

• ◐

  Investigating

  May 27 · 8:33 AM Zoom

  We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

• ◆

  Identified

  May 27 · 8:35 AM Zoom

  We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◉

  Monitoring

  May 27 · 9:15 AM Zoom

  A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• ✓

  Resolved

  May 27 · 1:28 PM Zoom

  This incident has been resolved.