Availability Issues

Summary

Availability Issues

This incident has been resolved.

• Started

  May 18, 2026 · 10:39 PM

• Resolved

  May 19, 2026 · 3:00 AM

• Duration

  4h 21m

• Severity

  Major

• ◐

  Investigating

  May 18 · 10:39 PM BigCommerce

  BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

• ◐

  Investigating

  May 18 · 10:48 PM BigCommerce

  We are continuing to investigate this issue.

• ◆

  Identified

  May 18 · 10:54 PM BigCommerce

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  May 18 · 11:19 PM BigCommerce

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  May 18 · 11:44 PM BigCommerce

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  May 19 · 12:11 AM BigCommerce

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  May 19 · 12:48 AM BigCommerce

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  May 19 · 1:11 AM BigCommerce

  Commerce engineers are continuing to work on a fix for the issue.

• ◆

  Identified

  May 19 · 1:40 AM BigCommerce

  Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.

• ◆

  Identified

  May 19 · 2:14 AM BigCommerce

  Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.

• ◆

  Identified

  May 19 · 2:28 AM BigCommerce

  We are continuing to work on a fix for this issue.

• ◉

  Monitoring

  May 19 · 2:53 AM BigCommerce

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  May 19 · 3:00 AM BigCommerce

  This incident has been resolved.