Missing Data in Analytics Reports

Summary

Missing Data in Analytics Reports

This incident has been resolved.

• Started

  May 21, 2026 · 12:30 PM

• Resolved

  May 21, 2026 · 1:18 PM

• Duration

  47m

• Severity

  Minor

• ◐

  Investigating

  May 21 · 12:30 PM BigCommerce

  BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.

• ◐

  Investigating

  May 21 · 12:39 PM BigCommerce

  We are continuing to investigate this issue.

• ◆

  Identified

  May 21 · 1:18 PM BigCommerce

  We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded. Affected areas: Visit reports and Conversion reports may show incomplete data for the impacted periods. The issue has been mitigated and processing has returned to normal.

• ✓

  Resolved

  May 21 · 1:18 PM BigCommerce

  This incident has been resolved.