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BigCommerce Status · History · Incident #3973

RESOLVED

Elevated error rate

Minor · Started May 23, 2026 · 11:00 AM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Elevated error rate

At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

  • Started

    May 23, 2026 · 11:00 AM

  • Resolved

    May 23, 2026 · 11:00 AM

  • Duration

    < 1m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ✓

    Resolved

    May 23 · 11:32 AM BigCommerce

    At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

Pattern

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