Login issues affecting some merchants

Summary

Login issues affecting some merchants

The incident affecting logins for merchants and partners is now resolved.

• Started

  Mar 18, 2020 · 5:16 PM

• Resolved

  Mar 18, 2020 · 8:54 PM

• Duration

  3h 38m

• Severity

  Minor

• ◐

  Investigating

  Mar 18 · 5:16 PM Shopify

  We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

• ◐

  Investigating

  Mar 18 · 5:19 PM Shopify

  There is currently no known impact to Checkouts on any shops.

• ◐

  Investigating

  Mar 18 · 5:28 PM Shopify

  Partner accounts that rely on Identity are also currently affected by this ongoing issue.

• ◐

  Investigating

  Mar 18 · 5:34 PM Shopify

  Merchants using POS may also be affected by the ongoing issues that are being investigated.

• ◐

  Investigating

  Mar 18 · 5:50 PM Shopify

  We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

• ◐

  Investigating

  Mar 18 · 6:49 PM Shopify

  Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

• ◆

  Identified

  Mar 18 · 7:57 PM Shopify

  The issue has been identified, and a fix is being prepared

• ◆

  Identified

  Mar 18 · 8:33 PM Shopify

  A fix has been deployed and we are now monitoring all systems.

• ◉

  Monitoring

  Mar 18 · 8:44 PM Shopify

  Continuing to monitor the fix.

• ✓

  Resolved

  Mar 18 · 8:54 PM Shopify

  The incident affecting logins for merchants and partners is now resolved.