Some POS transactions are not completing on iOS devices Actions

Summary

Some POS transactions are not completing on iOS devices Actions

Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

• Started

  Jun 24, 2025 · 1:46 PM

• Resolved

  Jun 24, 2025 · 4:52 PM

• Duration

  3h 5m

• Severity

  Major

• ◐

  Investigating

  Jun 24 · 1:46 PM Shopify

  Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

• ◉

  Monitoring

  Jun 24 · 1:55 PM Shopify

  We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

• ◉

  Monitoring

  Jun 24 · 2:12 PM Shopify

  We are continuing to monitor the results of the fix and are seeing recovery.

• ◐

  Investigating

  Jun 24 · 2:23 PM Shopify

  The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

• ◐

  Investigating

  Jun 24 · 3:02 PM Shopify

  We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

• ◉

  Monitoring

  Jun 24 · 4:19 PM Shopify

  A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

• ✓

  Resolved

  Jun 24 · 4:52 PM Shopify

  Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.