Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

Summary

Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Jun 10, 2026 · 11:01 AM

• Resolved

  Jun 10, 2026 · 12:54 PM

• Duration

  1h 53m

• Severity

  Minor

• ◐

  Investigating

  Jun 10 · 11:01 AM Shopify

  Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.

• ◐

  Investigating

  Jun 10 · 11:17 AM Shopify

  We are investigating and will keep you updated.

• ◉

  Monitoring

  Jun 10 · 11:57 AM Shopify

  This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.

• ✓

  Resolved

  Jun 10 · 12:54 PM Shopify

  Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.