Some merchants and customers experiencing issues accessing storefronts, admins

Summary

Some merchants and customers experiencing issues accessing storefronts, admins

Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Jul 10, 2026 · 12:24 PM

• Resolved

  Jul 10, 2026 · 6:29 PM

• Duration

  6h 5m

• Severity

  Minor

• ◐

  Investigating

  Jul 10 · 12:24 PM Shopify

  Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.

• ◆

  Identified

  Jul 10 · 12:47 PM Shopify

  We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

• ◉

  Monitoring

  Jul 10 · 1:19 PM Shopify

  These issues have been resolved and error rates are back down. We are continuing to monitor.

• ◉

  Monitoring

  Jul 10 · 1:54 PM Shopify

  We are continuing to monitor to ensure the health of the affected areas.

• ✓

  Resolved

  Jul 10 · 6:29 PM Shopify

  Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.