No installment options are available on Shop Pay checkouts in the US

Summary

No installment options are available on Shop Pay checkouts in the US

Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Aug 12, 2026 · 5:30 PM

• Resolved

  Aug 12, 2026 · 5:59 PM

• Duration

  29m

• Severity

  Minor

• ◆

  Identified

  Aug 12 · 5:30 PM Shopify

  We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.

• ✓

  Resolved

  Aug 12 · 5:59 PM Shopify

  Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.