Shop App, Shop Pay & Shop Pay Installments are unavailable

Minor · Started Sep 18, 2026 · 2:45 PM

Duration

2h 58m
Severity

Minor
Detection lead

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User reports

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Summary

Shop App, Shop Pay & Shop Pay Installments are unavailable

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.

Started

Sep 18, 2026 · 2:45 PM
Resolved

Sep 18, 2026 · 5:43 PM
Duration

2h 58m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Sep 18 · 2:45 PM Shopify

The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.
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Investigating
Sep 18 · 2:56 PM Shopify

We are investigating and will keep you updated.
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Investigating
Sep 18 · 3:45 PM Shopify

We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
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Investigating
Sep 18 · 4:10 PM Shopify

We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
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Monitoring
Sep 18 · 5:00 PM Shopify

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
✓

Resolved
Sep 18 · 5:43 PM Shopify

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.