Some customers experiencing issues with the Shop App

Summary

Some customers experiencing issues with the Shop App

This incident has been resolved.

• Started

  Sep 18, 2026 · 9:40 AM

• Resolved

  Sep 18, 2026 · 10:02 AM

• Duration

  22m

• Severity

  Major

• ◐

  Investigating

  Sep 18 · 9:40 AM Shopify

  Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.

• ◆

  Identified

  Sep 18 · 9:48 AM Shopify

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Sep 18 · 9:53 AM Shopify

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Sep 18 · 10:02 AM Shopify

  This incident has been resolved.