Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.

Summary

Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.

Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Jun 3, 2026 · 9:27 AM

• Resolved

  Jun 4, 2026 · 12:45 AM

• Duration

  15h 18m

• Severity

  Major

• ◐

  Investigating

  Jun 3 · 9:27 AM Shopify

  Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.

• ◐

  Investigating

  Jun 3 · 9:45 AM Shopify

  We are investigating and will keep you updated.

• ◆

  Identified

  Jun 3 · 10:37 AM Shopify

  We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

• ◉

  Monitoring

  Jun 3 · 11:31 AM Shopify

  This issue has been resolved and is being monitored.

• ◉

  Monitoring

  Jun 3 · 12:38 PM Shopify

  We are continuing to monitor the issue, and will share more information as soon as possible.

• ◉

  Monitoring

  Jun 3 · 2:00 PM Shopify

  We continue to monitor the issue closely and will share updates as they become available.

• ◉

  Monitoring

  Jun 3 · 3:13 PM Shopify

  This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

• ✓

  Resolved

  Jun 4 · 12:45 AM Shopify

  Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.