Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Summary

Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

This incident has been resolved.

• Started

  Mar 13, 2023 · 11:24 AM

• Resolved

  Mar 13, 2023 · 12:05 PM

• Duration

  41m

• Severity

  Critical

• ◐

  Investigating

  Mar 13 · 11:24 AM Shopify

  We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

• ◐

  Investigating

  Mar 13 · 11:24 AM Shopify

  We are continuing to investigate this issue.

• ◐

  Investigating

  Mar 13 · 11:35 AM Shopify

  Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

• ◐

  Investigating

  Mar 13 · 11:36 AM Shopify

  We are continuing to investigate this issue.

• ◆

  Identified

  Mar 13 · 11:36 AM Shopify

  Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

• ◆

  Identified

  Mar 13 · 11:42 AM Shopify

  Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

• ◉

  Monitoring

  Mar 13 · 11:56 AM Shopify

  A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

• ✓

  Resolved

  Mar 13 · 12:05 PM Shopify

  This incident has been resolved.