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BigCommerce Status · History · Incident #2427

RESOLVED

Availability Issue

Minor · Started May 4, 2026 · 12:09 PM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Availability Issue

Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

  • Started

    May 4, 2026 · 12:09 PM

  • Resolved

    May 4, 2026 · 12:09 PM

  • Duration

    < 1m

  • Severity

    None

Event timeline

How this incident unfolded

  • ✓

    Resolved

    May 4 · 12:09 PM BigCommerce

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

Pattern

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