Some pricing rules not applying as expected

Summary

Some pricing rules not applying as expected

A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.

• Started

  May 1, 2026 · 5:37 PM

• Resolved

  May 3, 2026 · 5:35 PM

• Duration

  1d 23h 58m

• Severity

  Minor

• ◐

  Investigating

  May 1 · 5:37 PM BigCommerce

  BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

• ◐

  Investigating

  May 1 · 6:13 PM BigCommerce

  BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

• ◆

  Identified

  May 1 · 6:53 PM BigCommerce

  BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

• ◆

  Identified

  May 1 · 8:53 PM BigCommerce

  We are continuing to apply the fix to affected stores.

• ◆

  Identified

  May 1 · 10:11 PM BigCommerce

  The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.

• ◉

  Monitoring

  May 3 · 5:34 PM BigCommerce

  A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

• ✓

  Resolved

  May 3 · 5:35 PM BigCommerce

  A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.