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BigCommerce Status · History · Incident #2469

RESOLVED

Intermittent Availability Issue

Minor · Started Apr 28, 2026 · 6:44 PM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Intermittent Availability Issue

Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

  • Started

    Apr 28, 2026 · 6:44 PM

  • Resolved

    Apr 28, 2026 · 6:44 PM

  • Duration

    < 1m

  • Severity

    None

Event timeline

How this incident unfolded

  • ✓

    Resolved

    Apr 28 · 6:44 PM BigCommerce

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

Pattern

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