Delayed Data in Analytics Reports

Summary

Delayed Data in Analytics Reports

This incident has been resolved.

• Started

  Apr 24, 2026 · 8:07 AM

• Resolved

  Apr 24, 2026 · 10:07 AM

• Duration

  1h 59m

• Severity

  Minor

• ◐

  Investigating

  Apr 24 · 8:07 AM BigCommerce

  Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

• ◐

  Investigating

  Apr 24 · 8:07 AM BigCommerce

  We are continuing to investigate this issue.

• ◆

  Identified

  Apr 24 · 8:29 AM BigCommerce

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Apr 24 · 8:32 AM BigCommerce

  We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.

• ◉

  Monitoring

  Apr 24 · 9:38 AM BigCommerce

  We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.

• ✓

  Resolved

  Apr 24 · 10:07 AM BigCommerce

  This incident has been resolved.