Data processing delay in Analytics reports

Summary

Data processing delay in Analytics reports

This incident has been resolved.

• Started

  Apr 23, 2026 · 7:38 AM

• Resolved

  Apr 23, 2026 · 10:48 AM

• Duration

  3h 9m

• Severity

  Minor

• ◐

  Investigating

  Apr 23 · 7:38 AM BigCommerce

  BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.

• ◆

  Identified

  Apr 23 · 8:35 AM BigCommerce

  The issue has been identified and a fix has been implemented.

• ◉

  Monitoring

  Apr 23 · 8:36 AM BigCommerce

  We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.

• ◉

  Monitoring

  Apr 23 · 9:52 AM BigCommerce

  We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.

• ✓

  Resolved

  Apr 23 · 10:48 AM BigCommerce

  This incident has been resolved.