BigCommerce Status · History · Incident #2511

RESOLVED

401 Errors for Installed Applications

Minor · Started Apr 22, 2026 · 6:49 AM

Duration

8h 48m
Severity

Minor
Detection lead

—
User reports

—

Summary

401 Errors for Installed Applications

This incident has been resolved.

Started

Apr 22, 2026 · 6:49 AM
Resolved

Apr 22, 2026 · 3:38 PM
Duration

8h 48m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Apr 22 · 6:49 AM BigCommerce

BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
◐

Investigating
Apr 22 · 6:50 AM BigCommerce

We are continuing to investigate this issue.
◆

Identified
Apr 22 · 7:55 AM BigCommerce

BigCommerce engineers have identified the issue and are working on a fix.
◆

Identified
Apr 22 · 9:23 AM BigCommerce

BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
◆

Identified
Apr 22 · 9:44 AM BigCommerce

We are continuing to work on a fix for this issue.
◆

Identified
Apr 22 · 11:04 AM BigCommerce

We are continuing to work on a fix for this issue.
✓

Resolved
Apr 22 · 3:38 PM BigCommerce

This incident has been resolved.

Pattern

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