Elevated Response Times

Summary

Elevated Response Times

This incident has been resolved.

• Started

  Apr 21, 2026 · 7:46 PM

• Resolved

  Apr 21, 2026 · 8:39 PM

• Duration

  52m

• Severity

  None

• ◐

  Investigating

  Apr 21 · 7:46 PM BigCommerce

  BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.

• ◆

  Identified

  Apr 21 · 7:49 PM BigCommerce

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Apr 21 · 7:52 PM BigCommerce

  A fix has been implemented and we are monitoring the results.

• ◉

  Monitoring

  Apr 21 · 7:52 PM BigCommerce

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Apr 21 · 8:39 PM BigCommerce

  This incident has been resolved.