BigCommerce Status · History · Incident #3703

RESOLVED

Custom Phone Numbers preventing Shoppers from signing up

Minor · Started May 14, 2026 · 10:12 AM

Duration

3h 56m
Severity

Minor
Detection lead

—
User reports

—

Summary

Custom Phone Numbers preventing Shoppers from signing up

This incident has been resolved.

Started

May 14, 2026 · 10:12 AM
Resolved

May 14, 2026 · 2:08 PM
Duration

3h 56m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
May 14 · 10:12 AM BigCommerce

We are currently investigating this issue.
◆

Identified
May 14 · 10:54 AM BigCommerce

The issue has been identified and a fix is being implemented.
◉

Monitoring
May 14 · 11:48 AM BigCommerce

A fix has been implemented and we are monitoring the results.
✓

Resolved
May 14 · 2:08 PM BigCommerce

This incident has been resolved.

Pattern

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