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BigCommerce Status · History · Incident #3760

RESOLVED

Payment capture failures

Minor · Started May 14, 2026 · 5:00 AM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Payment capture failures

A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

  • Started

    May 14, 2026 · 5:00 AM

  • Resolved

    May 14, 2026 · 5:00 AM

  • Duration

    < 1m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ✓

    Resolved

    May 17 · 6:27 PM BigCommerce

    A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

Pattern

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