DocuSign Status · History · Incident #4052

RESOLVED

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)

Minor · Started May 27, 2026 · 1:04 AM

Duration

1d 38m
Severity

Minor
Detection lead

—
User reports

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Summary

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

May 27, 2026 · 1:04 AM
Resolved

May 28, 2026 · 1:42 AM
Duration

1d 38m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
May 27 · 1:04 AM DocuSign

We are currently investigating this issue.
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Identified
May 27 · 2:35 AM DocuSign

The issue has been identified and a fix is being implemented.
◐

Investigating
May 27 · 3:32 AM DocuSign

We are continuing to investigate this issue.
◆

Identified
May 27 · 4:03 AM DocuSign

The issue has been identified and a fix is being implemented.
◆

Identified
May 27 · 5:24 PM DocuSign

We are continuing to work on a fix for this issue.
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Monitoring
May 27 · 7:30 PM DocuSign

A fix has been implemented and we are monitoring the results.
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Monitoring
May 27 · 9:16 PM DocuSign

We are continuing to monitor for any further issues.
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Monitoring
May 27 · 10:04 PM DocuSign

We are continuing to monitor for any further issues.
◉

Monitoring
May 28 · 12:05 AM DocuSign

We are continuing to monitor for any further issues.
✓

Resolved
May 28 · 1:42 AM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

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