CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)

Summary

CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)

An unexpected system dependency caused a temporary service disruption affecting a subset of accounts in the CLM EU11 environment between 21:09 UTC and 22:40 UTC on June 5, 2026. During this time, impacted users may have experienced authentication errors or issues accessing certain features. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-05 21:09 UTC until 2026-06-05 22:40 UTC

• Started

  Jun 5, 2026 · 11:03 PM

• Resolved

  Jun 5, 2026 · 11:03 PM

• Duration

  < 1m

• Severity

  Minor

• ✓

  Resolved

  Jun 5 · 11:03 PM DocuSign

  An unexpected system dependency caused a temporary service disruption affecting a subset of accounts in the CLM EU11 environment between 21:09 UTC and 22:40 UTC on June 5, 2026. During this time, impacted users may have experienced authentication errors or issues accessing certain features. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-05 21:09 UTC until 2026-06-05 22:40 UTC