Customers Unable to Purchase Plans (Incident 5034)

Summary

Customers Unable to Purchase Plans (Incident 5034)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Jun 5, 2026 · 10:02 PM

• Resolved

  Jun 5, 2026 · 10:32 PM

• Duration

  29m

• Severity

  Minor

• ◐

  Investigating

  Jun 5 · 10:02 PM DocuSign

  We are actively investigating this issue.

• ◆

  Identified

  Jun 5 · 10:15 PM DocuSign

  We have identified the issue and a fix is being implemented.

• ◉

  Monitoring

  Jun 5 · 10:22 PM DocuSign

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jun 5 · 10:32 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.