Spice Console disruption on Linux virtual machines

Summary

Spice Console disruption on Linux virtual machines

This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers. Access has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence. Thank you for your patience and understanding throughout this process.

• Started

  Apr 21, 2026 · 4:40 AM

• Resolved

  Apr 22, 2026 · 7:56 PM

• Duration

  1d 15h 16m

• Severity

  None

• ◐

  Investigating

  Apr 21 · 4:40 AM Liquid Web

  We have identified that Spice Console at my.liquidweb.com/manage.liquidweb.com is not functioning as intended on Linux virtual private servers (VPS), while it is functioning as expected on Windows servers. There are no issues with server stability or up-time related to this, however the servers cannot be reached via spice console. Our engineers are investigating and will provide updates as they become available. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

• ◆

  Identified

  Apr 21 · 7:47 AM Liquid Web

  The issue has been identified and a fix is being implemented.

• ✓

  Resolved

  Apr 22 · 7:56 PM Liquid Web

  This incident has been resolved. Our Engineering team has fully resolved the Spice Console access issue on Linux VPS Servers. Access has been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence. Thank you for your patience and understanding throughout this process.