CRITICAL · IDENTIFIED
Critical Authentication Vulnerability on cPanel/WHM
Started 1 month ago · Apr 28, 2026 · 2:45 PM UTC
While our teams continue to advance remediation efforts following the cPanel vulnerability (CVE-2026-41940), significant progress has been made in restoring essential systems. We are diligently addressing the remaining requests and follow-up actions; however, please be aware that response times may remain extended. Your continued patience is greatly appreciated as we work through this process.
Live Chat Support will begin to be available once again starting today, operating with partial staff.
To ensure efficient support and allow our teams to focus on active recovery:
- Please use live chat only for new, non-CVE issues.
- Live chat staff are currently unable to provide status updates on existing restore work.
- If you are awaiting a server restore, or need assistance throughout the restore process, please request an update within your existing support ticket.
We sincerely appreciate your continued patience, understanding, and cooperation as we work to fully complete these efforts and restore normal support operations.