Workflow Reports Experiencing Timeout Errors (Incident 4874)

Summary

Workflow Reports Experiencing Timeout Errors (Incident 4874)

This incident has now been resolved.

• Started

  May 13, 2026 · 11:49 AM

• Resolved

  May 13, 2026 · 2:18 PM

• Duration

  2h 28m

• Severity

  Minor

• ◆

  Identified

  May 13 · 11:49 AM DocuSign

  Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.

• ◆

  Identified

  May 13 · 11:50 AM DocuSign

  We are continuing to work on a fix for this issue.

• ◉

  Monitoring

  May 13 · 1:41 PM DocuSign

  A fix has been implemented and we are observing telemetry to validate.

• ✓

  Resolved

  May 13 · 2:18 PM DocuSign

  This incident has now been resolved.