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DocuSign Status · History · Incident #3791

RESOLVED

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Minor · Started May 18, 2026 · 5:55 PM

  • Duration

    25m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.

  • Started

    May 18, 2026 · 5:55 PM

  • Resolved

    May 18, 2026 · 6:20 PM

  • Duration

    25m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ◐

    Investigating

    May 18 · 5:55 PM DocuSign

    We are currently investigating this issue.

  • ✓

    Resolved

    May 18 · 6:20 PM DocuSign

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.

Pattern

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Browse full incident history →

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