DocuSign Status · History · Incident #3822

RESOLVED

Some customers may experience latencies sending and signing in EU (Incident-4915)

Minor · Started May 19, 2026 · 12:59 PM

Duration

1h 36m
Severity

Minor
Detection lead

—
User reports

—

Summary

Some customers may experience latencies sending and signing in EU (Incident-4915)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

May 19, 2026 · 12:59 PM
Resolved

May 19, 2026 · 2:36 PM
Duration

1h 36m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
May 19 · 12:59 PM DocuSign

We are currently investigating the issue.
◐

Investigating
May 19 · 1:30 PM DocuSign

We are continuing to investigate the issue.
✓

Resolved
May 19 · 2:36 PM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

Other recent incidents

Browse full incident history →

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