DocuSign Status · History · Incident #3546

RESOLVED

Users may experience timeouts when attempting to complete document transactions (Incident 4866)

Minor · Started May 12, 2026 · 6:17 PM

Duration

2h 40m
Severity

Minor
Detection lead

—
User reports

—

Summary

Users may experience timeouts when attempting to complete document transactions (Incident 4866)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

May 12, 2026 · 6:17 PM
Resolved

May 12, 2026 · 8:58 PM
Duration

2h 40m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
May 12 · 6:17 PM DocuSign

We are currently investigating this issue.
◆

Identified
May 12 · 6:43 PM DocuSign

The issue has been identified and a fix is being implemented.
◆

Identified
May 12 · 7:33 PM DocuSign

We are continuing to work on a fix for this issue.
◉

Monitoring
May 12 · 7:51 PM DocuSign

A fix has been implemented and we are monitoring the results.
◉

Monitoring
May 12 · 8:51 PM DocuSign

We are continuing to monitor for any further issues.
✓

Resolved
May 12 · 8:58 PM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

Other recent incidents

Browse full incident history →

Get alerted before the next DocuSign outage.

Pulsetic catches degradations minutes before vendors acknowledge them.

Start monitoring free