Users may experience connection errors when trying to switch to CLM (Incident 4861)

Summary

Users may experience connection errors when trying to switch to CLM (Incident 4861)

Further investigation has confirmed that this error was the result of a third party and the impact has been resolved. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.

• Started

  May 12, 2026 · 8:46 AM

• Resolved

  May 12, 2026 · 10:44 AM

• Duration

  1h 58m

• Severity

  Minor

• ◐

  Investigating

  May 12 · 8:46 AM DocuSign

  A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

• ◐

  Investigating

  May 12 · 9:45 AM DocuSign

  Additional teams have been engaged to triage this issue.

• ✓

  Resolved

  May 12 · 10:44 AM DocuSign

  Further investigation has confirmed that this error was the result of a third party and the impact has been resolved. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.