Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

Summary

Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

This incident has been resolved.

• Started

  May 14, 2026 · 6:45 PM

• Resolved

  May 14, 2026 · 8:03 PM

• Duration

  1h 17m

• Severity

  Minor

• ◐

  Investigating

  May 14 · 6:45 PM DocuSign

  We are currently investigating this issue.

• ◆

  Identified

  May 14 · 7:23 PM DocuSign

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  May 14 · 7:54 PM DocuSign

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  May 14 · 8:03 PM DocuSign

  This incident has been resolved.