Hotjar Status · History · Incident #1310

RESOLVED

Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

Minor · Started Feb 28, 2025 · 3:05 PM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!


  • Started

    Feb 28, 2025 · 3:05 PM

  • Resolved

    Feb 28, 2025 · 3:05 PM

  • Duration

    < 1m

  • Severity

    None

Event timeline

How this incident unfolded

  • Resolved

    Mar 18 · 3:05 PM Hotjar

    We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!

Get alerted before the next Hotjar outage.

Pulsetic catches degradations minutes before vendors acknowledge them.

Start monitoring free
Hey there 👋  Friends from designmodo are here to help!