Hotjar Status · History · Incident #1275
RESOLVEDHeatmaps: Issues Generating New Screenshots
Minor · Started Nov 14, 2025 · 8:46 PM
Hotjar Status · History · Incident #1275
RESOLVEDMinor · Started Nov 14, 2025 · 8:46 PM
Duration
2d 11h 48m
Severity
Minor
Detection lead
—
User reports
—
Summary
This incident is resolved, and Heatmaps are working as normal.
Started
Nov 14, 2025 · 8:46 PM
Resolved
Nov 17, 2025 · 8:34 AM
Duration
2d 11h 48m
Severity
Minor
Event timeline
Investigating
Nov 14 · 8:46 PM HotjarWe are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
Monitoring
Nov 15 · 8:46 PM HotjarWe’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
Resolved
Nov 17 · 8:34 AM HotjarThis incident is resolved, and Heatmaps are working as normal.
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