Heatmaps: Issues Generating New Screenshots

Summary

Heatmaps: Issues Generating New Screenshots

This incident is resolved, and Heatmaps are working as normal.

• Started

  Nov 14, 2025 · 8:46 PM

• Resolved

  Nov 17, 2025 · 8:34 AM

• Duration

  2d 11h 48m

• Severity

  Minor

• ◐

  Investigating

  Nov 14 · 8:46 PM Hotjar

  We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

• ◉

  Monitoring

  Nov 15 · 8:46 PM Hotjar

  We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

• ✓

  Resolved

  Nov 17 · 8:34 AM Hotjar

  This incident is resolved, and Heatmaps are working as normal.