Hotjar Status · History · Incident #6986

RESOLVED

Data collection paused for some customers

Minor · Started Sep 4, 2026 · 2:23 PM

Duration

3h 40m
Severity

Minor
Detection lead

—
User reports

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Summary

Data collection paused for some customers

This incident has been resolved, and data is collecting as normal.

Started

Sep 4, 2026 · 2:23 PM
Resolved

Sep 4, 2026 · 6:03 PM
Duration

3h 40m
Severity

None

Event timeline

How this incident unfolded

◆

Identified
Sep 4 · 2:23 PM Hotjar

Some accounts may experience a temporary pause in Hotjar Session Recordings and see tag verification warnings. The issue has been identified and a fix is being implemented.
◉

Monitoring
Sep 4 · 3:42 PM Hotjar

A fix has been implemented and we are monitoring the results.
✓

Resolved
Sep 4 · 6:03 PM Hotjar

This incident has been resolved, and data is collecting as normal.

Pattern

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