Potential login issues to Hotjar

Summary

Potential login issues to Hotjar

This incident has been resolved.

• Started

  Jan 27, 2026 · 8:53 PM

• Resolved

  Jan 28, 2026 · 1:12 PM

• Duration

  16h 18m

• Severity

  None

• ◉

  Monitoring

  Jan 27 · 8:53 PM Hotjar

  On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.

• ✓

  Resolved

  Jan 28 · 1:12 PM Hotjar

  This incident has been resolved.