Hotjar Status · History · Incident #1263

RESOLVED

Potential login issues to Hotjar

Minor · Started Jan 27, 2026 · 8:53 PM

Duration

16h 18m
Severity

Minor
Detection lead

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User reports

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Summary

Potential login issues to Hotjar

This incident has been resolved.

Started

Jan 27, 2026 · 8:53 PM
Resolved

Jan 28, 2026 · 1:12 PM
Duration

16h 18m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Jan 27 · 8:53 PM Hotjar

On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
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Resolved
Jan 28 · 1:12 PM Hotjar

This incident has been resolved.

Pattern

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